Thank you for shopping with Alien Dildo! As a small business, we take great care in processing, packaging, and shipping every order. We work hard to ensure your products arrive safely, discreetly, and as quickly as possible. Please review our shipping policy before placing an order.

Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 2–3 business days, while expedited shipping typically takes 1–2 business days. These are estimated carrier transit times and are not guaranteed delivery dates. Delays caused by USPS, UPS, FedEx, weather, holidays, or other circumstances outside our control may occur.

Shipping Rates: Shipping rates vary depending on the shipping method selected and destination. All shipping rates are calculated at checkout based on the weight and size of the order.

Free Shipping: We offer free standard shipping on U.S. orders of $250 or more after discounts and promotions. Free shipping is available only for deliveries within the United States.

Discreet Packaging: All orders are shipped in plain, unmarked packaging with no indication of the contents. The return address will use our company name without mentioning adult products.

Order Processing: Orders placed before 2 PM EST, Monday through Friday, are eligible for same-day processing. All other orders are typically processed within 1–2 business days. Once your order ships, you will receive tracking information by email.

Lost, Stolen, or Missing Packages: As a small business, we are unable to absorb the cost of packages that are lost or stolen after confirmed delivery. Once a shipping carrier marks an order as delivered, we consider the shipment fulfilled. Alien Dildo is not responsible for theft, missing packages, or packages that cannot be located after the carrier confirms delivery, except where otherwise required by law.

If your tracking information shows "Delivered" but you have not received your package, please check your mailbox, property, building management, and nearby neighbors. You should also contact the shipping carrier directly to request a delivery investigation. Carriers may have GPS delivery scans or additional information regarding where the package was left.

Incorrect Shipping Addresses: Customers are responsible for providing an accurate and complete shipping address at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer. If you notice an address error, please contact us immediately. We cannot guarantee changes once an order has been processed or shipped.

Shipping Delays and Refunds: Once an order has been transferred to the shipping carrier, transit and delivery schedules are outside our direct control. Expedited shipping purchases do not guarantee delivery by a specific date unless expressly stated at checkout. Shipping charges are generally nonrefundable once the selected shipping service has been purchased and used, except where required by law or where an applicable carrier guarantee permits a refund.

Damaged or Incorrect Orders: If your order arrives damaged or you receive an incorrect item, please contact us with your order number and photos of the issue so we can review and resolve the situation.

Our Commitment: We appreciate every customer who supports our small business. While we cannot control carrier delays, delivery errors, or package theft, we are committed to shipping orders accurately and helping customers obtain the information needed to investigate delivery issues.

If you have any questions about our shipping policy, please contact our customer support team.